This video was taken during my presentation entitled, The Future of Law (is here), at the November, 2014 McKinley Irvin Leadership Retreat. This is the first of a four part video series entitled, The Future of Law (is here): Consumers, which discusses the early stages of disruption occurring within the legal industry. The first disruptor is consumers of legal services, because the internet has changed everything. It is no longer enough to deliver a high quality good or service; we must deliver an outstanding customer experience every time.
The second video in this series, Future of Law (is here): Technology, can be found here.